Partner Super User Access in Communities

Question

I've asked this question a number of different ways over the past couple weeks and have yet to find a workable answer so here goes again.

In communities there seems to be a checkbox that says "Enable Partner Super User Access". According to the documentation, Super users have access to data owned by other partner users belonging to the same account who have the same role or a role below them in the role hierarchy.

Which sounds great, but what im trying to do is to grant my partners access to all the data created by Customer Communities users in the same account. Will this checkbox do that? is there another simple way to do this?

Everything i've been trying so far requires me to switch ownership of the data away from the communities user (which prevents them from accessing/editing it without view all/read all access)

Any advice or experience here would be really helpful

Answer 1

I think the key to your answer lies in this part of the document you linked in your post:

Super users have access to data owned by other partner users belonging to the same account who have the same role or a role below them in the role hierarchy. Super user access applies to cases, leads, custom objects, and opportunities only, but external users have access to these objects only if you exposed them using profiles or sharing and added the tabs to the community during setup.

What the above says it that it only applies to partner users who essentially have a limited version of a regular Salesforce License; something which Communities Users do not have. An important detail here is that Partner Users also have a role in the hierarchy while Community Users do not! Thus, the provision to apply it to a Portal User with the same role or a role below the super user still would not apply. That's of course because Community Users are not Partner Users; one of the initial requirements that was stated.

The avenue to explore may be the last line I've quoted with respect to "external users have access to these objects only if you exposed them using profiles or sharing and added the tabs to the community during setup." How you configure this for your objects and the sharing rules you establish (or possibly sharing groups that you create) may ultimately be the most efficient route to solving your issues.

EDIT

It's possible to create share rules. Here are links to 2 docs that may be of help to you: Sharing Records Owned By High-Volume Community Users and Getting Started With Communities. Both discuss sharing groups and how to set it up for Community users. HVCP User Sharing is similar.