The Scenario(GSuit) is there are parent Inbox which is get forwarded to multiple Inbox
so the Email which is getting at wholesale is getting forwarded to 3-4 persons and same for customer support(already forwarding present at Gmail)
If we consider setting Email-To-Case for personal Inboxes then, of course, the thing came to my mind is a duplication of cases as the emails are forwarded to multiple persons.(Or salesforce handle this internally? or I must write workflow which checks for the duplicate case?).
If we consider setting Email-To-Case for parent The problem here is if He/She replies from Salesforce the From email address will be their personal address and if the customer gives a reply to that it will come to his/her personal Inbox(no Email-To-Case if I'm not wrong as we have setup parent Inbox as Email-To-Case).
So what will be the best solution to this? Make workflow or trigger which will check duplication? Or we just stop forwarding at Gmail and allow only one inbox ?