We have opted for a sub-domain delegation configuration. After delegating the nameservers of the selected sub-domain to ET, Salesforce Marketing Cloud asked us to update MX records, create a mail box for the subdomain and initiate a whitelisting process. We were under the impression that once we delegated the sub-domain, we no longer had jurisdiction and SFMC would be able to complete all associated sub-domain configuration tasks. Does anyone have experience of delegating a sub-domain to SFMC and then being asked to configure the sub-domain mx records, create emails based on the sub-domain and whitelisting? Thanks
Depending on what info you have provided in the SAP order form. Usually, when you select the option of not hosting the DNS entries yourself, and delegate the subdomain to:
ns1.exacttarget.com ns2.exacttarget.com ns3.exacttarget.com ns4.exacttarget.com
you will no longer have control of the domain, as everything is from then managed by Salesforce. Are you sure the subdomain CAN be delegated - or are there any existing entries for other purposes than Marketing Cloud sends/Cloud Pages?