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I have an app set up for iOS and Android, and both are working well except for 1 thing, the android app is not counting when the user opens the notification, then MarketingCloud does not take that into the % of opens.

Is there an specific setup that we need to do, or an specific line that I might have missed on the docs that does the trick?

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  • What version of the SDK? Did you enable analytics in the SdkConfig used to initialize the SDK?
    – Bill Mote
    Mar 23, 2018 at 16:45
  • 5.3, not sure how to enable the analytics...
    – JRafaelM
    Mar 23, 2018 at 16:51
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    using this one: setAnalyticsEnabled(true) I presume...
    – JRafaelM
    Mar 23, 2018 at 16:54
  • Yes. Set that to true.
    – Bill Mote
    Mar 23, 2018 at 17:33

1 Answer 1

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Please ensure you have setAnalyticsEnabled(true) in the MarketingCloudConfig that you're providing to the init() method of the SDK.

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  • do you know an average of how long it takes to these numbers update?it's been like more than a few minutes and still 0%
    – JRafaelM
    Mar 23, 2018 at 19:39
  • IDK if the issue still persists, but there was an issue in the recent past that made those statistics not show up for ~6 hours.
    – Bill Mote
    Mar 23, 2018 at 23:56

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