I have a process builder which does a chatter posts on a user's home page upon satisfying some conditions. The chatter posts consists of a link also which upon clicking re-direct the user to the record.It is working fine when in desktop browser but when same is trying in mobile app SF1 receiving below errors: 'You cant view this page because you don't have permission or because the page isn't supported on mobile devices Salesforce'

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I have dome some research but couldn't able to figure out the way to rectify the same.

Kindly help me.

Many thanks in advance

Thanks & Regards, Harjeet

  • Is it a custom VF page? Commented Mar 20, 2018 at 5:38
  • No @Tushar Sharma Commented Mar 20, 2018 at 5:39
  • No @TusharSharma Commented Mar 20, 2018 at 5:39
  • The link is actually a Task/Event record link.When clicks on the same it will open corresponding Task/Event record link Commented Mar 20, 2018 at 5:40
  • Then check the URL. You are adding extra ` \ ` there. Commented Mar 20, 2018 at 5:42

1 Answer 1


In your URL you have one extra \. Remove that and it will work. The reason is Web browser can handle the extra \ but not the SF app. So you need to be careful here.

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