I bought a Partner Community over a month ago and changed the account object setting to private so that our partner can only see they accounts they own.
However, when I made this change to the OWD (Organization Wide Defaults) our self-service portal super users could not see the cases within their account.
I was told by someone at Salesforce that I should use a criteria-based sharing rule to give my self-service users access to the accounts and cases within their organization...but I cannot figure out how to accomplish this.
I have been trying to get this settled for over a month and am desperate. Would greatly appreciate any help that might be out there.
Thanks in advance!