I am able to view case fields mapping like below:
There is only:
- case owner
- case priority
- case origin
- case record type
But how to know if there is more field mapped in case object.
- Email Subject --> Case Subject
- Email Body --> Case Description
- Sender Email Address --> Web Email
- Sender Name --> Web Name
I'm getting above mapping from testing send email-to-case record
But how to get above mapping information in salesforce setup? Is there any documentation on these case mapping fields?
Also, I want to add custom mapping and put it to custom field:
- Email header --> Email_Header__c
Is this custom field mapping possible?