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I am configuring Lightning for Gmail in sandbox. I have created Email application publisher layout and have added the actions as show below

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But in the Gmail I only see "New Contract" button. Where are the other buttons? (see below snap)

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1 Answer 1

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There were two things related to the problem, try Solution-1 and if you still don't see the actions then Solution-2 should do it (as was the case with me).

1 - Add "New Task/Event/Email" buttons to the object Page layouts

  • View the page layout for the object you want to update. Make sure buttons for New Task, New Event, Log a Call, and Send an Email (not Send Email) are added to the Salesforce Mobile and Lightning Experience Actions section of the page layout.
  • Make sure your users have permission to create new tasks and events, log calls, and send email.

2- Edit Change global actions

  • In the Lightning Experience, Setup Home | User Interface | Global Actions | Global Actions
  • Click Edit next to any of the missing global actions (New Event, New Task, Log a Call)
  • Look at the 'Record Type' pick list and select any value but --Master--

Note: Solution-1 didn't work because I had multiple record-types for activities.

Above solution is valid not only for Lightning-for-Gmail but also for LEX users.

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    solution #2 was the fix for me.
    – azyth
    Sep 17, 2018 at 2:02

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