Not able to log into salesforce org. Had enabled salesforce authenticator but lost my cell. Any other way to log into org and remove 2-way authenticator ? Or Any way to log into org ?

  • Yup. There is a link on the Authenticator page for this purpose
    – Eric
    Commented Feb 17, 2018 at 7:26

1 Answer 1


Check this out:

Besides Salesforce Authenticator, one other mobile authenticator app that generates verification codes (one-time passwords) can be connected to a user’s account at a time. If your user loses access to the app by replacing or losing the mobile device, disconnect the app from your user’s account. The next time your user logs in with two-factor authentication, if no other identity verification method is connected, Salesforce prompts the user to connect a new authenticator app.

  1. From Setup, enter Users in the Quick Find box, then select Users.
  2. Click the user’s name.
  3. On the user’s detail page, click Disconnect next to the App Registration: One-Time Password Generator field.

An admin from your org can do it for you

  • 1
    But for this one, We will need to log into salesforce. Salesforce org is not allowing me to log into without salesforce authenticator token. I dont have any user which can be used as well. Commented Feb 17, 2018 at 14:52

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