I am facing very weird issue. Salesforce has inbound integration with Oracle System. That system makes the REST API call and post the data. The moment they post data for some cases, the owner of the cases are getting reseted back to Queue.
The flow is
- Requestor will create the case
- Once case is successfully created, then case assigned to queue.
- One member from the queue will work on the Case by taking ownership.
The moment rest call happens it reset the Owner back to queue.
I have InActivate all trigger, Process builder. What else and where I need to see to fixed this issue?