Live agent works fine with Omni in classic and not in lightning, and per Salesforce Documentation this is what I need to do:

"If you want to use Live Agent and Omni-Channel in Lightning Experience, you must use Omni-Channel routing for your chats. All you have to do is create a chat button with the routing type Omni and assign your chat agents to queues"

but I can't save the chat button as the queue field is not matching any of my queues - pleaes see here: enter image description here

am I missing something here please and could you advise?


If you create a Queue with the Routing Configuration set to "Live Agent", then select this one... you will see it works

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