0

Live agent works fine with Omni in classic and not in lightning, and per Salesforce Documentation this is what I need to do:

"If you want to use Live Agent and Omni-Channel in Lightning Experience, you must use Omni-Channel routing for your chats. All you have to do is create a chat button with the routing type Omni and assign your chat agents to queues"

but I can't save the chat button as the queue field is not matching any of my queues - pleaes see here: enter image description here

am I missing something here please and could you advise?

0

If you create a Queue with the Routing Configuration set to "Live Agent", then select this one... you will see it works

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.