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concerning the use of Mobile Connect, is it possibile to receive messages from customers to grab personal information to send in a second moment to an external system via API? What will be the flow? Can I set up a number which the customers will deliver the message to?

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Yes, it is possible.

There are several ways to achieve this. You can do it with API for external systems, you can do it with AMPscript for Sales Cloud.

In your use case look into Next Keyword functionality and Info Capture template for SMS.

The way it works is you ask for some information from customer and customer response is stored to the attribute you define in the Info Capture. This is on the MobileConnect Demographics table.

Then you can use API to update the Contact in other system through this table with the value that was provided to the attribute field. The exact setup depends on how your integration is set.

  • Yes, I was thinking about the same solution. But Is it possibile to start an Info Capture from a inbound sms with a keyword? For example: I need to put a call to action on the website with the indication to send a sms with a specific keyword ,the user texts the keyword plus the informations I need, based on this scenario: It's possibile to grab all the infirmations in a single sms from customer?I need necessarly of the opt in declaration before taking informations? – Alessia Annella Feb 5 '18 at 11:13
  • You can store as many varibles as needed to separate attributes. In addition, you might want to take a look into AMPscript functions "CreateSmsConversation" and "NOUN" as these expand the out of box functionality a bit more. This was also briefly explained here - salesforce.stackexchange.com/questions/180814/… – Rain Feb 5 '18 at 13:44

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