I have created a queue and gave email for the queue. I have also added users to the queue. My 2 requirements are:
1) whenever a user is added to queue he should be sent an email alert.
2) In email-to-case whenever an email is sent to a specified email address a case is generated and the above queue is assigned. Now I want to send an email notification to the queue members/ queue email that a case has been generated.
Can anyone tell me how to achieve these two requirements.