Cant create console app

Question

So i'm following a tutorial to connect Toky with Salesforce and a console application is needed, but i can't seem to create one. I've checked and I have a sales console user licence unused.

So, when creating a new app I should see a window like this:

But it actually takes me straight to naming the app.

Another thing that I noticed is that on the app views there should be a column indicating if an app is a console app, like this: But on my view that column doesn't shows up.

Any idea on what could be wrong? Maybe there is something I need to activate.

Thanks

Answer 1

Taking everything at face value and that you are trying to do this with a Classic console, and after playing with it a bit, what I've found is that unless my user record has Service Cloud User checked, I do not get the option to create console-type apps in the Classic UI.

This conforms to Salesforce help which states that you can only create a console if you either have the Service Cloud User permission or the Sales Console permission (as well as the standard View Setup and Configuration and Customize Application perms you would normally need to use Setup).

My (very old) DE org has a standard permission set called Saleforce Console User which can be assigned to yourself to enable the Sales Console user perm.

Your user record is where you find the tickbox to assign yourself the Service Cloud User permission.

Indeed, the fact that you have the unallocated permission in your screen shot verifies that the org you are working with has no users enabled for Sales Console (therefore no one who can create a console). Once you assign the permission to yourself, you should see the Used Licenses (Licencias Utilizadas) column value go to 1 to indicate it is in use.