1

I am creating a chat button with routing type ="Omni" but unable to get the queues in lookup input field. I have multiple queues in my Org.

enter image description here

am I missing any permission that needs to done to fetch the queues in lookup box?

Thanks in advance

2

Queue->select the queue which u r using in omni ->Supported Objects-> select Live Agent session and Transcripts.

Then it will worksenter image description here

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  • Thanks for sharing that. I was able to figure that. Really appreciate that. – user2815826 Feb 16 '18 at 14:07

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