I have going through the documentation and can't find any clear information on setting up a fa ll back queue.

Example: In a French support page, if no French agents are available to chat and English agents are available, display a button indicating that English agents are available and give the option to the user to launch an English chat.

Has anyone worked on something like this?


  • You can add logic on your page which checks if the French button is rendered and if not renders the English button based on availability. – techtrekker Nov 9 '13 at 22:37

This turned out to be very simple.

liveagent.showWhenOnline('buttonid',document.getElementById('button container id'));

| improve this answer | |

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.