On a Case record I have a contact lookup when you click on the lookup icon a page will open and in that page i have few fields like Name,Email,Phone and New Contact(Link).When I click on New Contact link a new contact page is opening on the same lookup page instead client want to open it on the primary tab of console.

New Contact formula field code:

    "New Contact"

1 Answer 1


I havent tested this but i found here https://developer.salesforce.com/forums/?id=906F00000008w2ZIAQ Bijay's answer from 2012 interesting so have adapted it below, this might be outdated/obsolete but at least in 2012 it seems this was a way to conditionally open links based on whether the user is in console or not.

HYPERLINK("javascript:if(typeof(srcUp)=='function') {srcUp('/console#https%3A%2F%2Fdevq4.cs32.my.salesforce.com%2Fsetup%2Fui%2Frecordtypeselect.jsp%3Fent%3DContact%26ekp%3D003|?isdtp=vw'); } "+

"else {window.location.href='/console#https%3A%2F%2Fdevq4.cs32.my.salesforce.com%2Fsetup%2Fui%2Frecordtypeselect.jsp%3Fent%3DContact%26ekp%3D003|?isdtp=vw'}","salesforceTab", "_parent")

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