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I have a lookup from Case to Lead. Whenever a new Case is created if the contact field is not filled for the record , it sends an auto response mail to the corresponding Lead. I did this using trigger. How can I track the email in the activity history of the respective case?

  • case auto response rule works fine, but it sends the response message only to contact, not to lead – Arjun Anilkumar Dec 29 '17 at 9:29
  • If you are sending the email using a trigger, then you should be able to create an Activity record for the case using the trigger as well. Where are you getting stuck? – David Cheng Dec 29 '17 at 22:45
  • from what I understand from my part of research on this is that Activity history is read-only. To solve the issue, I had to make a visual force page and add it to the case layout – Arjun Anilkumar Jan 4 '18 at 8:24
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I made a Visualforce page that uses the standard controller tag referencing the case object and added the page to the case layout. this was fine enough.

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