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I am new in Salesforce Lightning. We have installed ServiceMax (Managed Package) in our SFDC org. Now we have some custom objects which we got from the Managed Package. These custom object are child objects of Account.

Whenever community user is trying to open Account Detail page he is not able to see these related lists of custom objects (which is installed from Managed Package) but he can see 'Cases' related List under Account.

I have already added them in the page layouts and assigned that page layout to Community user's profile. Even I have assigned the same layout to system admin and sys admin can see those data and related items. But Community User is not able to see even data is there in the related list.

P.S. We are using Customer Community Plus Login license for user.

Please help me to resolve this issue.

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As these are new objects are so very good chances you need to add them in page layout. enter image description here

On top right corner you will find the edit Layout page which you can use to add the related list.

Also if it is paid application then you need to assign license to your users as well.

  • Hi Tushar, thanks for the reply. But I have already added them in the page layouts and assigned that page layout to Community user's profile. Even I have assigned the same layout to system admin and sys admin can see those data and related items. But Community User is not able to see even data is there in the related list. – Chirayu Dec 20 '17 at 12:27
  • @Chirayu then you need to check my second point. – Tushar Sharma Dec 20 '17 at 13:25
  • Hi Tushar, no that is not the case. – Chirayu Dec 20 '17 at 13:45
  • @Chirayu check if those related list have any records . Because SF doesn't show empty related list in standard page for community. – Tushar Sharma Dec 20 '17 at 15:30
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    I forgot to give field permission for that child object. – Chirayu Dec 21 '17 at 11:35
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First thing I would check is if the user has the correct permissions. You can easily do that by navigating to one of those related records as an admin, and copy the url. Then login as the community user and paste that same url ==> my guess is that you'll get an insufficient priviliges error.

You can be almost certain that the profile of those users currently does not give them read access to the objects included in your related lists. Update their profile object settings and you should be fine.

  • Hi Robin, Thanks for the reply. Yeah I have given Read permission to the Community User. Even it is giving records if I query from Community User. – Chirayu Dec 20 '17 at 14:10
  • When you look at the account page, are you certain there are records in the related list, and the community member can access those records (either by directly go to the url or query them)? – Robin De Bondt Dec 20 '17 at 14:16
  • I forgot to give field permission for that child object. – Chirayu Dec 21 '17 at 11:35

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