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It works fine when I import the contact manually. But I can not send SMS to my test mobile phone(HK) when I use the Automation Import Mobile Contacts to a list. The Automation does two things: 1. SQL query from Sync Data Extension(DE) to an ordinary DE. 2. Import Mobile Contacts from the above DE to a contact list. Can not send SMS using this list. Can someone help me to troubleshoot it? Thanks in advance.

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  • How does it import? As in, what is the Status of the MobileConnect subscriber? Is the country code added? Is the number subscribed to a keyword?
    – Rain
    Dec 18, 2017 at 9:09
  • I already said - 1. SQL query from Sync Data Extension(DE) to an ordinary DE. 2. Import Mobile Contacts from the above DE to a contact list. The status of MobileConnect Contact is active, the country code is 'HK', the contact key is the PersonContactId.
    – daniel wu
    Dec 19, 2017 at 6:13
  • And what about a keyword subscription?
    – Rain
    Dec 19, 2017 at 8:07

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Under Mobile Connect Administration, for your sending number, ensure Hong Kong is selected as an enabled country.

I assume you are formatting your mobile number in correct format.

Are you sending SMS using a From Name? Or Short Code or Long Code?

If sending as a From Name then also ensure your from name is registered with local aggregators. Your account executive will be able to assist you with this

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