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We have configured email to case in Salesforce with the address mail@case.com (dummy of course). Now our customer is asking if we can block case creation if the that address (mail@case.com ) is in the CC field of the incoming mail and not in the TO field.

Any suggestions?

  • 1
    My suggestion will be to use 3rd party email forwarder based on your rule (for CC -- forward to your email-to-case rule) – kurunve Dec 11 '17 at 8:22
  • If I understand correctly you would put this kind of logic in the email forwarder and not in Salesforce, correct? – Nielsm Dec 11 '17 at 11:18
  • yes, absolutely correct – kurunve Dec 11 '17 at 12:02
  • you confirm what I already thought. If you post it as an answer I'll gladly mark it as correct :) – Nielsm Dec 11 '17 at 12:53

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