• I Configure Chat Button in Live Agent(SelesForce).
  • That Chat button integrated with all pages in my website.


  • Now, When I Reload my page or go to next page new chat session will be created every time(I have to manage only one session for that visitor)

Normally, a live agent session starts in a pop-up window. Therefore, avoiding the issue you are describing. Sometimes people embed the chat window in the main page and you will see the issue you are describing, there is no good workaround/solution for this. Live Agent was not designed to be used like this.

Take a look at Snap-Ins, Snap-Ins is basically live agent with a different external facing framework, it is capable of maintaining the same chat session across many pages.


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