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How to add 'Enable Customer User' Button in account object record

2 Answers 2


As outlined in Enable the Customer Portal for Contacts and Person Accounts, Person Accounts and Contacts may be enabled as Customer Users. Make sure that the Account you are looking at is a Person Account, and not a Business Account. More generally speaking, users are people, not organizations.

  • 'Enable Customer User' button is not viewing on person account, How it will come, Could you please help me in this
    – Rehan
    Commented Dec 4, 2017 at 6:34
  • @Rehan Did you check the Page Layout in Setup > Customize > Accounts > Person Accounts > Page Layouts?
    – sfdcfox
    Commented Dec 4, 2017 at 8:35
  • The account you are showing looks like a normal Account which you cannot enable as a community user. If you have person accounts you would be able to do it there or on the individual contacts records.
    – Dave Humm
    Commented Dec 4, 2017 at 10:32

At least you need to add the button to Page Layout for Lightning experience

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