How do I give permission to create marketing API user in Marketing Cloud? I am not able to create users.

1 Answer 1


Knowledge Article

Marketing Cloud Connector: Create Marketing Cloud API User

  1. In the Marketing Cloud, navigate to Email Studio.
  2. Click Admin.
  3. Click My Users.
  4. Click Create.
  5. Name the user so it can be easily identified (example: api-user-1234).
  6. Enter your email address as the Reply Email and Notification Email Addresses.
  7. Enter a unique username.
  8. Leave the External ID field blank (unless required by your organization).
  9. Set a Time Zone.
  10. Set a Culture Code.
  11. Select API User.
  12. Create a temporary Password.
  13. If you are using a non-enterprise 2.0 account, set the following roles and permissions on this page: User Permissions: NONE Marketing Cloud Permissions and Roles: NONE Select Email Application Select Mobile Connect (if applicable) Select Marketing Cloud Administrator role

  14. Click Save.

Additional instructions for Enterprise 2.0 accounts Continue to set roles and permissions:

  1. Click My Users from Email Studio Admin.
  2. Select the Marketing Cloud API User.
  3. Click Manage Roles.
  4. Click Edit Roles.
  5. Assign the following roles: Administrator Marketing Cloud Administrator

  6. Click Save.

  • I have Already use this steps as you mention but create button is not visible Dec 1, 2017 at 10:59
  • Click My Users from Email Studio Admin. Select the Marketing Cloud API User. Click Manage Roles.------> this is disable . Dec 1, 2017 at 11:18
  • Click My Users from Email Studio Admin Select the Marketing Cloud API User. Dec 1, 2017 at 11:22

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