I hope you can help me with this, since i do not know where to look anymore....
I am currently working on a POC for a Live Chat Deployment and already implemented Live Chat Button, which is working fine.
Now the customer wants to have a Pre-Chat-Form, to be able to assosiate the live chat request with a possible contact in the org.
Since I am not a big developer myself, I have just copy-pasted the Pre Chat Form from the Developer Site here
Unfortunately its not working and I am guessing, I have to adjust it somehow to work... ( the window which pops up tells me that the side is offline, but I am online as an agent at the moment)
Some Background Information:
We do not use Knowledge and do not have any record types for the case - but I could set up some, if needed.
Here is the Button Code:
And here is the Deployment Code: