When I try to send an email, I want to be able that after a proof-read, I do want to save the existing template, not as a new version.
Even if I am an administrator I can't save the template. Is there any configuation that I am missing?
... The Save as new template and Save template menu items are now unavailable to agents using the Email Quick Action when working on cases. Agents can still create and edit templates from the Email Templates home in Lightning Experience.
Where: This change applies to Lightning Experience in Essentials, Professional, Enterprise, Performance, Unlimited, and Developer editions.