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My issue is the following: Given the Lighning Activity Composer, where you can log calls, send emails, etc. I can't seem to add the Send Email tab.

I have tried to add the Lightning Actions in the layout, but still no results.+

I have also checked this documentation, but it hasn't solved it either, and when I access the last url regarding the missing Email tab, it returns me an 404 error.

Have any of you encountered this problem? Found any way to add the tab?

Here are some screenshots of my current composer status and the actions in the layout

Composer

Layout

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2 Answers 2

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Is this in a sandbox environment? If so, make sure the Deliverability is set to All Email instead of the default System Email only.

Search for Deliverability in the Setup and change the Access Level: enter image description here

In addition to this, you also need to add the correct Email action to the Page Layout Salesforce Mobile and Lightning Experience Actions section. There are 3 standard Email actions, the correct one is the one that shows up as just Email.

enter image description here

The other email actions are there for transition purposes, according to this documentation page, as it was changed in Spring 17.

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    Yup, that was the problem! ;)
    – Javier García Manzano
    Nov 22, 2017 at 13:45
  • Actually, I was reviewing this and it's a mix of your answer and Tiny's one. Would you mind completing it? Thanks.
    – Javier García Manzano
    Nov 22, 2017 at 13:53
  • But didn't you have those Email actions on the page layout already? I'm referring to your second screenshot.
    – Folkert
    Nov 22, 2017 at 13:58
  • Yeah, but there's a third one lol. That is, you have Email, Send Email and Send an Email. Does it make sense?
    – Javier García Manzano
    Nov 22, 2017 at 14:00
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    Yea, you're right, I just double checked my dev org ;) I'll add it to the answer.
    – Folkert
    Nov 22, 2017 at 14:01
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Please add Email in Lightning Experience Actions in the respective layout

Please add Email action in Lightning Experience Actions in the respective layout.

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