In Salesforce Lightning Knowledge, I need to either hide the 'Draft Articles' and 'Archived Articles' List Views from Knowledge tab or hide the archived/draft articles from certain users/profiles.
How can this be achieved?
Thanks.
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Sign up to join this communityIn Salesforce Lightning Knowledge, I need to either hide the 'Draft Articles' and 'Archived Articles' List Views from Knowledge tab or hide the archived/draft articles from certain users/profiles.
How can this be achieved?
Thanks.
I am not sure it will work on Lightning, but in classic it works for me. Since it is driving by access rights so it should be applicable to lightning too.
This can be achieved using permission set.
Basically define set of public groups and define who can do what.
Create respective permission sets for each group. Let's say "KCS Reader" only view the articles. You can see "KCS Reader" group has not been added in Article actions.
Now assign permission sets to the KCS Reader who can only read articles. Here "read" means "Published" articles as Salesforce doesn't have specific permissions for reading draft articles.
If you create profile, then only provide "Read" permission for each article types and expose extra permissions through permission sets.
It works!