With Macros in Service Cloud Console for Lightning, how is one able to insert pre-defined text into an email send or reply? Within the Macro Builder I believe I can perform most tasks, but the body of the email is not made available. As can be seen in the image below, I would love my action to include text that is inserted into the email reply, but it only gives me options to update settings (subject, to/from, send, etc).

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Working through the trailhead it gives this type of task as a common use-case, so I am not sure if it is lightning-specific or if I am just missing steps.



It's still an "idea" - feature request....

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