having issue with my Saleforce for Outlook plug-in

running plug-in version Outlook version is 2013

There is a + plus sign on plug-in side bar that opens a new event for some users but for a few others it does nothing. enter image description here

I have tried to uninstall and reinstall but this did not fix Any suggestions?

  • What is the version?? Winter?? Nov 7, 2017 at 22:04
  • Winter 18' @Edu Trujillo
    – pjlupo
    Nov 13, 2017 at 16:37

1 Answer 1


This issue was eventually corrected by my company’s Security / Network team – it turned out to be a proxy/ firewall issue and it took some time for the Security team to figure out how to allow the plug-in to pass through.

We were trying to follow the recommended IE Optimal settings for running Salesforce in the Internet Explorer Browser and while doing that I found that on IE – Tools – Internet Options – Connection tab – LAN Setting, we had an address listed in the “Use Automatic configuration script” checkbox setting.  Security team explained that is a proxy we used for security - this what needed to be adjusted to allow the plug-in to work.  I don’t know what all the Security team did to the proxy but eventually they found the correct setting and it is now working.

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