I have below query to send an email when case is reopened from closed.
AND(ISPICKVAL( PRIORVALUE(Status),"Closed"), OR(ISPICKVAL(Status, "New"),ISPICKVAL(Status, "In Progress"), ISPICKVAL(Status,"Reopened")))
But it is not accepting when i give criteria
created, and any time it's edited to subsequently meet criteria
Is there any other way to achieve this when meet this criteria.
It is working with
created, and every time it’s edited
But i don't want to fire when " created, and every time it’s edited".