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Can someone please help me understand what the difference is between these two things? If I have purchased service cloud - would I see this in the list of APPS?

  • Hi Robin, you want might to search for Service console in the H&T Portal rather than opening a post in this forum. take some time to visit How to Ask and take the tour in order to get familiar. Welcome to SFSE! – glls Oct 24 '17 at 0:52
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Service Cloud is your whole Salesforce instance / org.

Service Console is just one of the Apps in your Service Cloud. You can access Service console from Apps. It is a tab-based workspace that lets you manage multiple records on a single screen.

The first screenshot (1) is normal page layout. The 2nd one is your service console.

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