Working with a customer who wants to use Advertising Audiences to a Journey for those who do not open (or do click) in the email campaign. I don't see the Ad Audiences activity listed in the client's Journey Builder and our research has led us to this page that says the activity is only available in accounts provisioned to use Advertising Audiences.

Assuming the client already uses Ad Studio, is seeing the AA activity merely a function of enablement? OR, if we don't see the AA activity, can we then assume that the client does not have Ad Studio?

Little help?


If your client is using Advertising Studio, just go ahead and log a case with marketing cloud support and it will be enabled in journey builder. If you login to marketing cloud a f navigate to Advertising Studio × Advertising Audiences , you can see how many available populations are purchased.

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