I'm going to install multi-org functionality for my MC account. At first I should install a connector itself (version 5.494 or higher) and then log a support ticket in the Salesforce Help and Training portal to complete the upgrade. The question is - what about API user and Salesforce System user? Should I proceed with standard configuration for non-multi-org first? Or are they a completely different process'?


The api user is required for the connector to work. It is what allows the connector to access records. If you have not already done so, I highly recommend getting Premiere Plus support at least through the setup phase.

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  • So anyway I should at first go through a process of configuration both Sales Cloud and Marketing Cloud orgs and after that enable multi-org functionality? – Kitka92 Oct 23 '17 at 4:47
  • Talk to your account rep. We didn't go in this order, but with enablement of multi-org. I would also recommend premier support...You'd think that being part of the SF umbrella that these systems would work together well. Not true. – Tom Callahan Oct 23 '17 at 17:40

The order in the documentation is a bit confusing, it says before upgrading to multi-org, review that you have Enterprise 2.0 Marketing Cloud account with multi-org is enabled.

The documentation also assumes you have a connection with Sales Cloud already established.

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