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Somedoy knows how Live Agent manage the information the information getted from customer??

I can see some problems based on storage this information. How can use Live Agen without this problem?

  • Are you talking about chat between customer and agent? It is stored as Transcript record on each chat initiated. – Sikha Baid Oct 18 '17 at 7:46
  • Yes, I am talking about chat. My doubt is about different ways for store the transcript records – Edu Trujillo Oct 18 '17 at 7:51
  • What is the issue with transcript? and What do you want to achieve? Whenever a transcript record is created it is automatically related to the case more like a related records which can be multiple. – Sikha Baid Oct 18 '17 at 8:49
  • I want to know, how can we configure Live Agent for save Transcript. It´s mandatory save all??? The data-storega go up very quickly – Edu Trujillo Oct 18 '17 at 14:03
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    To save transcripts, we have findOrCreate.saveToTranscript. The implementation depends on the API you are using pre-chat or deployment. Yes, It save all. I do not remember anything configurable as such. – Sikha Baid Oct 18 '17 at 14:25

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