I am in a situation where i want to pause the milestone clock until the status of the case does not changes to 'completed'. The situation is , milestones are triggering on the basis of case status. And in scenario if user changes status from A to B and then to C that is working fine. But issue is if due to some reason user switch back to status A from C , then the clock starts from zero and not from where it stops earlier and that is affecting the reporting.
So what i am thinking, if there is any way to pause the clock so that if user switch back to status A from C , that clock resume.