I have configured Marketing cloud connect and it is working fine.

I created an Apex Trigger for contact object and trigger send was working fine before 2 days.

But now when I try to create a new Triggered send it is throwing the error on click of Activate Button.

Activation Failed. Please contact your system administrator.


Activation Failed. Please contact your system administrator.

  • What does the debug log show? This is just the error shown to the user. Oct 13, 2017 at 5:18
  • @KoenCertyn....there is no error shows in debug log. The screenshot which i attached is the windows pop up error message.
    – Naveen VM
    Oct 13, 2017 at 7:36

2 Answers 2


Go to Marketing Cloud tab in Salesforce, click on Configure Marketing Cloud Connector and click on Initiate Logging and then try again.

In case there isn't anything noted in the debug logs, try deleting this trigger and re-creating / activating it from scratch while logging is active.


@Atheri thanks for your comment. I also did try initiate log and performed the same activity but, there is no error or exception has been captured.

Actually, i haven't update my Profile center in my email template. This is causing an issue.

After an updating the profile center in the template ....the issue has been resolved.

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