I want to do Mass transfer case Owner through Inline editing, for that I have created one custom list view, filtered it with one record type. I tried to change case owner it is not editable showing lock option, where other fields like subject is Inline editable. I checked this with various filter combination to Inline edit the case owner as well as checked appropriate permissions for that as per the article: https://help.salesforce.com/articleView?id=000003911&type=1

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Can someone help me out?

  • Are you able to change the owner from the detail page? – SfdcBat Oct 9 '17 at 8:13
  • yes I am able to change owner from detail page – Keval Suchak Oct 9 '17 at 9:38

This is a known issue for the Winter 18 release and it is in review state. Please find the below link from Salesforce.


You can also mark it as "The Issue Affects me".

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