2

I want to do Mass transfer case Owner through Inline editing, for that I have created one custom list view, filtered it with one record type. I tried to change case owner it is not editable showing lock option, where other fields like subject is Inline editable. I checked this with various filter combination to Inline edit the case owner as well as checked appropriate permissions for that as per the article: https://help.salesforce.com/articleView?id=000003911&type=1

enter image description here

Can someone help me out?

  • Are you able to change the owner from the detail page? – SfdcBat Oct 9 '17 at 8:13
  • yes I am able to change owner from detail page – Keval Suchak Oct 9 '17 at 9:38
2

This is a known issue for the Winter 18 release and it is in review state. Please find the below link from Salesforce.

https://success.salesforce.com/issues_view?id=a1p3A000000EJkXQAW&title=owner-name-field-is-not-inline-editable-in-lightning-experience-in-winter-18

You can also mark it as "The Issue Affects me".

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.