I have a scenario where multi level escalation works.
I.E. when a case is escalated it escalates to the owner's manager and again, it escalates to the manager's manager. After the first escalation i'm updating a case Field to True in Milestone and and on True running the second escalation. However. my escalation stops at the first stage.
I.E. I cant go to second milestone until I complete the first milestone .I've tried to complete the first case milestone using both trigger and process Builder.Both work when I update the field manually.
Is there any way i can run both Milestones subsequently?