Customer Community User Activity (Event) Access

Question

I am trying to expose Events in a read only manner to users with a Customer Community license.

Eventually I found out about the field IsVisibleInSelfService. This field is not visible to System Administrators by default, but once you enable the FLS for it, you can set it to true and indeed the events become visible to the community user.

Is setting this field to true a proper way of exposing visibility of events to community users? A colleague linked me to this documentation which seems to suggest the user shouldnt get access to this data at all.

Furthermore, it seems awkward for me to be writing a trigger to ensure this field is checked for all new events -- I would expect there would be a checkbox somewhere which controlled this. Does such a setting exist in salesforce?

Answer 1

The link at Communities User Licenses is the page you really want to be looking at for the answer to your question with respect to which objects are available to Communities users. IsVisibleInSelfService is something that typically would be applied to fields at the object level and then have it's actual visibility to particular users controlled through roles and user profiles. Its not something one would normally do on an Event by Event basis using a trigger!

This particular situation is where the use of record types would be especially appropriate. In essence, only Events with a RecordTypeId that you associated with Events that are appropriate for Community Users to see would be visible to them. That would be something you'd include in a custom profile for Community Users.