Why Cant we access the
MilestoneStatus field either on the
Process Builder or in
formula field ?
As per current implementation, my Case Detailed page is pure custom and I have
Entitlement Processes and
Milestones in place. The thing is that I cant access the Milestone Status Icon field, but I can access the
MilestoneStatus value. That value I need to populate into
Custom Milestone Status Icon and using formula field I wants to show the Milestone Status Icon.
How can I approach to this implementation ?
I got the reference here : https://help.salesforce.com/articleView?id=000171150&language=en_US&type=1
But how can I populate
custom picklist field if I dont have access to Milestone Status field using Workflow, PB etc?
Note: I have almost 5 Milestones on each entitlement processes and almost 40 Entitlement Processes. I only need to used OOTB MilestoneStatus which gets calculate the value automatically that value I wants to populate to different field and formula field will just show the correct Icon.
Can we implement using