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We'd like to exclude members from our Journey once they click on a specific link. The link is very much in the email, but it doesn't appear as a selection within the available links for an Engagement Split.

The link does have a variable - email address - at the end of it.

I tried to build the URL via concatenation, as was (kind of) suggested here, and while the URL works (as it did before), we still do not see it as an option to select

Two versions of the link we've tried:

%%=RedirectTo(Concat('https://www.site.com/on/demandware.store/Site/default/confirm-opt?email=',@email))=%%

and

https://www.site.com/on/demandware.store/Site/default/confirm-opt?email=%%emailaddr%%

I should add - the URL appears fine when %%emailaddr%% is removed... but, this is an essential part of the URL. Is there a workaround?

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  • A 100% complete guess, but have you tried adding an alias to the a tag? I believe the issue is that SFMC is not recognizing it as a valid link, so is not including it on the list. Having an alias may help get past this boundary by placing a defined name on the link.
    – Gortonington
    Sep 27, 2017 at 18:17
  • If you meant adding alias="some value", then that did not work.
    – George Rosedale
    Sep 27, 2017 at 18:28
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    There is a limitation with engagement splits where links that use either AmpScript or have parameters in the URL are not recognized. I'm not sure why this is the case but it has been like this since the engagement split was introduced. I hope SFMC is working on a fix because it is a huge limitation. See the 'notes' in blue in the documentation linked below for reference. help.marketingcloud.com/en/documentation/journey_builder/…
    – Mark P
    Sep 27, 2017 at 19:42
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    Thank you Mark for pointing out the documentation on that (and Adam for stating the same just before). Thankfully, I have a "workaround" in that the link click changes a value in the DE, which ultimately is the grand prize we're looking for. Hopefully we can get this resolved ASAP as I think this is a big miss.
    – George Rosedale
    Sep 27, 2017 at 19:47
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    If you're looking to create an Engagement split, then it's not feasible to do so with a dynamic link. You can do it if ANY click is made in the email. If you simply want to exclude clickers from receiving the next email, I would suggest trying a SQL query on the URL and using the resultant Data Extension as an Exclusion
    – George Rosedale
    Oct 19, 2018 at 15:31

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