When i access Journey Builder, i get the error: "Business Rule Disabled

The Journey Builder business rule must be enabled to view this page. Please contact your administrator for further assistance.

Need more help regarding this error? Open a support case through the Help & Training Portal"

I'm an Administrator in my MC Account.

2 Answers 2


Business rules are add on features in Marketing Cloud. Features likes Journey Builder and SendLogging are business rules , meaning you have to engage support to have them provisioned for your account


If you have access to the Journey Builder product feature (and appropriate user permissions), log a case with support to turn on those business rules to allow Journey Builder sends.

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