i am implementing the approval process where the user will approve/Reject through email only.
I have enabled all the required configuration in Sandbox (Developer Pro).
- Enabled 'Enable Email Approval Response' in approval Settings.
- User profiles are API enabled
- I have assigned proper email templates
when i have submitted the record for approval process. approvers getting email notifications, if the user replies to the email with 'Approve' it is not reflecting in the saleforce record.
i noticed that the reply email address is not the service email address which normally generated for approval process email notifications.
Can someone help me to identify the issue?
Thanks in advance