I have created Outbound SMS and selected next keyword in outbound the same keyword used in text response but i am unable to receive the text response sms.

Can any one help me out how to setup text response SMS in mobile connect using the keywords.

1 Answer 1


To create the text response SMS, you need to click create message and select text response template.

Once it is done, add a name, message content and select shortcode. Once you have selected shortcode, the saved keyword list shows up. You can select anyone or create a new keyword for the shortcode.

Then save and activate the message.

This should work. Let me know if you face any other issue.


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