In our organisation multiple teams working on a single Business process (record type of
Case). Means multiple teams works on a single
So, we have a requirement to calculate how much time taken for single team to hand over to other team. In my requirement I need to calculate time duration for first team.
We have a user called team order they will create the cases.
So I need to give time 24 hours for this team to handover the case to other team. Through change the status of the case to particular one.
Once they change the status to particular one I need to show time lapse taken for creation to handover.
And if handover didn't happen with in 22 hours. I need to alert case owner about current time lapse through mail.
Please provide suggestions to work on these type of cases.