1

We use omni channel to route the chats and we create case for each chat session in the pre-chat page . When the chat is routed to agent , to the right of chat transcript layout we see a column with messages saying "Account is not linked" , "No Lead is linked" etc . How do we remove those?

1
  • Hey. Can you provide a screenshot of what you are encountering.
    – Wilson
    Sep 15 '17 at 17:18

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.