2

I intend to Create a Send Email - Custom Action on a Custom Object, but New Action screen does not show Email as an available Action Type.

Is there something that need to be configured for Creating a Custom Email Publisher Action for a custom object?

I've verified, Activities is enabled on the Custom Object, and I'm working in a Developer Organization (if there is a certain setting specific to Developer orgs).

Note: In the Organization I can see the Send Email as a Global Action. And Also I can see the Send Email Action available in Custom Object Page Layout as well, but when I go in to Create a new custom action, I don't see 'Send Email' as available Action Type.

Here is how the Create Action screen looks like in my org:

enter image description here

0

Your org doesn't have email-to-case enabled. If you enable email-to-case automatically Send Email action will be available.

Email-to-case

Send Email is available across all objects

Send Email Action

| improve this answer | |
  • I enabled it, but I don't see the "Send Email" action in Action Type list. Though I would like add more info here that, "Send Email" is available as Global Action without "Email-to-case" enabled, just not available on Custom Object as Action Type when creating new Action. – VarunC Sep 13 '17 at 7:18
0

It is available by default for all objects, screenshot is below - enter image description here

| improve this answer | |

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.