I'm very new to salesforce. I have a client requirement to integrate the Salesforce Open CTI with avaya.
I don't know what steps to be followed to do it.
Is there any coding involved in it ?
I need some reference materials - to work on it.
I found this document in the online (This document describes installation and Configuration to setup Avaya with Open CTI): https://downloads.avaya.com/css/P8/documents/101027832
Is the procedure in this document is enough to setup ?
Kindly, someone please help me with this.