The Salesforce feature Email-Salesforce lets users send a mail to a unique link, which is then shown in Salesforce 'My Unresolved Items'.

A user uses two different email Id's and both are added in the 'My Acceptable Email Addresses'. Yet emails sent from one of his email Id are not shown in Salesforce.

-We have checked with other users email Ids, it works fine with all. Issue lies with only 1 of his email Id.

How can we troubleshoot this?


check if by mistake you have added the Domain of that mail id in 'Excluded Domains'

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.