The Salesforce feature Email-Salesforce lets users send a mail to a unique link, which is then shown in Salesforce 'My Unresolved Items'.
A user uses two different email Id's and both are added in the 'My Acceptable Email Addresses'. Yet emails sent from one of his email Id are not shown in Salesforce.
-We have checked with other users email Ids, it works fine with all. Issue lies with only 1 of his email Id.
How can we troubleshoot this?